Q. How will I receive my orders?
A. We offer complete logistic services so that you can have your consignment delivered to your nearest port, door delivery service or sent to you on your specific courier service using your own codes.
Q. What are the lead times, and shipping time?
A. Lead times depend on the product parameters however earliest shipping times would be 6 days from date of receipt of art work and purchase order, if shipment is by air Shipping time is 8-10 days, if by sea, about 30-35 days.
Q. What are the payment terms?
A. Orders up to US. $ 5000 by wire transfer, in advance along with artwork & purchase order. Above $5000 you can open a letter of credit. Orders above $ 20,000 we can accept 50% in advance and balance against fax copy of bill of lading / alternatively letter of credit.
Q.How do I upload artwork?
A. You can upload the artwork at the site or give us a link that we can get to to download your Graphic files.
Q. Can playing cards be used as a promotional product or for promotional campaign?
A. A deck of playing cards specially made for your organization... how does that sound!!! You can make them glitter, sparkle, give them special shape and form, or package them with great style, distribute them on their own or together with your product... The possibilities are endless. There is only one thing for certain: your product will come out being the game winner.
Q. What size can the cards be?
A. Any size; however maximum size of each card can be (you wont believe it) a maximum of 19 X 27 inches.
General Playing Card Queries
Q. Where are the cards made?
A. We manufacture the cards at our own facilities in India.
Q. What is the size of playing cards in inches?
A.Regular Bridge Size - 2.25" x 3.5" (57.15mm x 88.9mm)Poker Size - 2.5" x 3.5" (63.5mm x 88.9mm)Large Size - 4.44" x 2.79" (113mm x 71mm)Round Cards - 2.91" Diameter (74mm)
Q. What side should I call each card, number side or suite side?
A. Design side is called the back of the card and the numbers/suite side is called the face of the cards for e.g. A, K, Q, J, 10, 9, 8, 7,6,5, 4,3,2 or pips.
Q. What are the paper qualities and there properties?
A. Usually playing cards are made with a black centered stock of board that does not allow the suit to be seen when held against the light and maintains the stiffness for a longer duration.
Q. Where is the paper made?
A. Paper is usually made in Germany, France, Indonesia, Slovenia, India and a host of other paper producing countries.
Q.Which paper is better, and why?
A. Usually the 300 to 320 gsm black centered board of any playing card board manufacturing company since they are opaque.
Q. What is meant by one side coated? Not the other?
A. Onside coated would be gloss and other side would be uncoated and have a rough finish usually used in the lower end playing cards.
Q. What is meant by black centered paper?
A. Black center is usually the color of the adhesive or binding that is used to bind specialized papers together enhancing the opacity and stiffness properties of the sheets.
Q. What is better to send files as, jpg or tiff?
A. Tiff would be better, Tiff files have a good detail for Print Jobs.
Artwork Questions
Q. When I send you a pantone number can you work with that?
A. Yes we can
Q. Should I leave the files in Photoshop type?
A. Yes we can read Photoshop PSD files, provided all the text information in layers should be Rasterize to avoid missing font problems at our end.
Q. Can you read qxp files?
A. Yes we can read quark express files.
Q. How many images can I have on a deck?
A. You can have as many images as the cards. For example if your deck is of 50 cards, you can 50 different images, on one side and a single common image on the reverse side. If you desire you can have different images on both sides, in which case you will have to provide the data, of which image goes on which card, and the back image of that card.
Q. What kind of artworks does one need and the media?
A. Digital files, using Photoshop, Corel, Illustrator, and Quark express Media: zip 100/250, cdr or if files are up to 50 mb, you can upload it To an anonymous ftp site and give us the link.
Generating Quotes
Q. I had trouble with the automated quote site. And I didn’t want to give so much information.
A. All that information is necessary to distinguish between Genuine and a fake Enquiry
Q. I used the automated quote site but I couldn’t understand how to…?
A. Please contact us.
Q. How do I go about getting an estimate from you?
A. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
Q. Now that I am all set, what about prices?
A. Well we expect you to specify the parameters of the product, based upon the above info. As the product is a customized product, your specifications will decide the price. Please fill up our CUSTOM PRODUCT QUOTE form to get a free quote.
Q. How many cards can I have made 52 or 54, for the same price?
A. If the quantities are small then it does not really matter if its 52 or 54.
Q. When I reorder more cards do you save the plates? Will I save setup charges?
A. Setup charges for the layouts and positives would be definitely a saving but plates are usually remade since image and strength loss is a frequent occurrence.
Payments
Q. When I place my order on the Internet, how will I know whether an item is in stock?
A. If the same isn’t in stock then you would be informed accordingly.
Q. What forms of payment do you accept?
A. We accept online payments and all international credit cards.Other local payments in the US can be is accepted by check or wire transfer.
Q. Is online ordering secure?
A. There are a host of satisfied clients in the past that bear testimony to the fact.
Q. Do you charge sales tax?
A. Sales tax is only charged domestically only in India .There is no sales tax in the US.
Q. Do you offer any discounts?
A. Yes we do offer special discounts depending on the schemes that are offered time to time.
Customised Queries
Q. Can I have artwork and text on each side of the card of my own design?
A. We are all about customizing playing cards, whatever you request can be done.
Q. Can you manufacture game boards and if so do you have samples?
A. We have done quite a few games having game boards with tri and quad folds using German Board and as thick as 3mm.
Q. Is the linen you use built into the paper or into the coating or can it be done both ways?
A. Linen finish or embossed effects are a post printing and coating effect and is done in house.
Q. Why would you choose to use a white core over a grey core over a black core over a purple core etc?For a particular job given the choice?
A. White core is pure virgin art card stock and is used mainly for the Tarot and the promotional cards which requires bulk Black centered are the more preferred stock for the professional playing card stock.The other brown or grey centered stock usually available from China is actually the cheap duplex board with a coated paper.
Q. Which colors are the most difficult for you to work with or keep consistent throughout a run?
A. Technically and practically the most difficult colors to work on especially on the borders is the cyan (blue) and the mix between the cyan and the Magenta.
Q. 280 - 300 and the different coatings - What are what you consider to be your highest quality card coating and stock options - or combinations?
A. TThe permutation combination of this is based entirely on the requirement of the client. Clients often confuse thick stock with better quality and durability which is not so. 300 gsm need not have a thickness of just 30 microns it could be 32 microns or 28 microns depending on the bulk of the paper and the coating.Clients often opt for the 320 gsm plus to get better bulk( thickness) on the cards however the 320 GSM with a bulk of 29 to 30 is ideal for shuffling and handling the cards along with aqua coating.As far as the coatings are concerned there are quite a few requests for high slip with a combination of high gloss or matt with high slip and these contribute to the stiffness accordingly. UV coatings are quite popular with clients wanting high gloss and slip and can take the stiffness of the stock to another level.Linen embossing usually robs the strength of the fiber in the paper for stiffness and works better with the 320 GSM stock.To summarize the question the best combination would be 300 gsm along with UV gloss coating.Or The 320 GSM linen finish with the UV or Matt Aqua Coatings.
Q. C Design wise - black borders - what stock of yours do you suggest for cards with black borders (if any) and why?Or do you suggest - rather than a particular card stock - a particular coating for black borders?
A. Design wise you can choose either stock white centered or black centered it all depends on the coating and the suggested coating for dark borders is the high gloss or the UV coating..
Q. What can be done to minimize differences in card back color throughout a deck?
A. Differences in card backs are now at an all time low with the new machine however once can avoid the differences by having a white border. This is tantamount mostly and applies to the small runs in the larger runs of 10000 and above the differences are brought down to 99% which is very high standards in our industry.
Q. How many cards can have I have to a deck?
A. You could have 54 cards to a deck which is the normal count but, if you have more than 66 cards you can have the same in a 2 or more deck style packaging.
Process Queries
Q. What is meant by five colors? Some printers say five colors are better.
A. Usually any picture is of 4 colors but of late special colors are added on as borders or specific depth colors make the job a 5, 6, or more color job.
Q. Are the plates made of metal or are they transfers?
A. The plates are made of aluminium and the images are exposed onto the plates directly from computer to print.
Q. Can you retrieve my large files from a server? So I don’t need to send a CD.
A. Yes we could retrieve the files, please provide us with FTP details or the link to the file on your server.
Q. What is a "proof"?
A. A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof, which will be sent to you online or if a printed proof is required then it is an additional cost which can be viewed in our store or delivered to you in person. On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear in the digital form.
Q. Why do I need to look at a proof if I've already given you everything I need to have done?
A. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
Q. How many colors can be printed on each side?
A. 4 color process on each side. Extra colors say 4 +1 is chargeable per color.
Q. What thickness stock is available?
A. We draw stock from warehouses of the parent company so we have access to a very wide variety. However playing cards and card games are generally made on minimum 10 points to maximum 12 point stock. Gsm available is 240, 260, 270, 280, 295, 300, 310, 320, and 330.
Q. What stock finishing is available?
A.1) Casino Finish (American Design Emboss)2) Casino Finish (European Linear Emboss)3) Glossy / Glossy4) Glossy / Matt5) Both Sides Matt
Q. What overcoat finishing are available?
A. Each deck comes varnished (called plastic coated in the trade) these are specially formulated depending on the quality finish of the stock. The objective is to give a protective layer to the printing, and smoother slippery effect to the cards, for effortless dealing. Coatings can be UV, solvent or water based coatings.
Q. What kind of packing?
A. We can offer printed tuck boxes, plastic cases, vacuum trays, cello wrapping, shrink wrapping, printed display boxes, our shippers and master cartons are second to none in the world. Packing is a very specialized parameter and we have the ability to offer you a solution ideal to your needs.
Q. Can you provide references?
A. Normally no. That is because our buyers do not like to disclose their source of supply to their competitors(which you will be as you are or plan on being in the business of playing cards of card games) However in special cases and in advanced stage of negotiation, we can provide references if your comfort levels are low, this will be done upon confirmation of your bonafides as a customer and not a competitor, trying to get price.
Q. What if I require samples?
A. We will be happy to provide you samples of quality similar to your specified parameters. Please give us your DHL or FEDEX no. Shipping will be paid by you and if the orders are above USD 5000 then the same would be deducted when the invoices are made.
Q. What if I don't have a DHL or FEDEX no?
A. Well we would be happy to ship it free. We feel it is our responsibility to provide you samples and you're right to have them. It has however been our experience that many consumers posing as buyers, call for samples as that is the easiest way to get it free. We expect every visitor to this site to appreciate. That shipping costs Five times more than the product, so to please be equally responsible, to enable genuine buyers to exercise this right. All samples shipped free will be incomplete decks and therefore of no use, as a product, but sufficient for evaluation of quality" We have tried based on our past experience to give you as much information as possible. Please feel free to contact us with any further information that you may need.
Q. How is my order shipped?
A. They can be shipped via regular post service or FedEx, depending on the client's requirement.
Q. Can you ship outside the United States?
A: Just tell us exactly where you want to deliver (world wide) and we will send it.
Q. Is my purchase guaranteed?
A: We offer you a total re print guarantee as a consumer of our high quality products. If you are not satisfied with any items that you have ordered with us, you may return those items in perfect conditions within 7 days of receipt of your order for a complete reprint excluding shipping and handling. We will replace factory defective products up to 30 days after receipt of your order.
Q. Do you accept advertising on your site?
A. Yes we do on our terms.
Q. How do I check the status of my order?
A. After placing your order successfully, you will receive an email Confirmation
Q. How do I place an order over the phone?
A: 8:00am - 3:00pm Hawaii Time10:00am - 5:00pm Pacific Time11:00am - 6:00pm Mountain Time12:00pm - 7:00pm Central Time1:00pm - 8:00pm Eastern Time
Q. How do I email Customer Service
A: To reach out to our customer service executives you can either email us or call us on the numbers mentioned on our contact page
Q. How long have you been in business?
A. Over 40 years specializing in the manufacture of playing cards.
Q. What do I do if I want to cancel my order?
A. We don’t really feel that you would come to that point.However the order can be cancelled before the payments are effected.
Q. Do you deliver to international locations?
A. We do currently ship to international addresses. You can order online from anywhere in the world..
Q. How can I contact you?
A. We'd love to hear about what you like and ways we can do a better job in bringing our games and services to you. We have a variety of ways for you to get in touch with us. By Phone: From within the United States, you can call us at +1(954) 353 7554.
Q. Can playing cards be ordered in sizes other than those listed?
A. Yes. We specialize in custom orders.
